요람에서 무덤까지 소비자 아닌 사람은 없습니다. 이는 생활자체가 소비생활의 연속이기 때문에 소비문제가 발생한 후에 그것을 스스로 처리할 수 있느냐는 돈을 버는 것만큼이나 중요합니다.

소비자운동 20년! 현장에서 발생되는 소비자사례를 관련법을 들어 구체적으로 제시하였습니다.

본 도서는 서비스와 물품 두 부분으로 구성되어 있습니다. 서비스에는 각종 방문판매나 신용카드 등 최근에 일어나는 판매과정 상에서의 문제를 사례를 들어 설명하였으며, 물품에서는 일상생활에서 구매할 수 있는 각종 상품에 대한 내용 등의 사례와 처리방법 등을 설명하였습니다.

소비자관련 책들은 막연히 조금 딱딱하다는 생각을 합니다. 그러나 이 책에서는 사례를 들어 직접 소비자가 처리를 할 수 있는 방법을 제시하여 쉽게 읽혀지도록 했습니다.

소비자학을 공부하는 학생에서부터 주부들까지 이 책 한 권이면 웬만한 소비자문제는 혼자서도 처리할 수 있습니다.

이제 소비하면서도 돈을 버는 당당한 소비자가 되십시오!!

서비스
1. 신용카드발급한 고등학교 1학년 아들을 어떻게…·················03
2. 신용카드연말소득공제받으세요····························04
3. 신용카드분실 ··········································06
4. 가맹점수수료는누가? ····································08
5. 아들때문에신용불량자된사연(휴대폰)························09
6. 대학입학을앞둔아들이백만원이넘는책을샀어요(방문판매) ·······11
7. 홈쇼핑만보면구입하고싶어가슴이두근두근…(통신판매)··········13
8. 속옷이150만원이라니…(다단계)····························15
9. 한달에10kg은책임지고감량합니다 ··························18
10. 프렌차이즈사기계약을했는데요…···························22
11. 결혼상담소사건·········································23
12. 예식장이용계약후취소시계약금환불규정은? ··················24
13. 자동차견인서비스요금과다청구시에는·······················26
14. 세상에! 4년전할부로산냉장고값을또내라고요················28
15. 망가뜨리고싶은초고속인터넷······························29
16. 인터넷교육, 아이가하지않아해지하고싶어요 ··················31
17. 골치아픈신문구독거절… ·································32
18. 기차표를분실했어요······································33
19. 해외여행중비행기로우송한가방이분실되었어요················35
20. 보험계약을후회하고있어요 ································37
21. 한번낸교육비는절대못내준다유치원, 어린이집) ··············40
22. 대학교·대학원등록금은··································42
23. 영어학원비는받을수있나요? ······························43
24. 어버이날‘트롯트’콘서트티켓은환불이어렵나요················44
25. 스포츠클럽에가입했는데지도강사가시도때도없이결강을하니…····46
26. 피부미용서비스업체폐업으로잔여대금환급문의················48
27. 제과점상품권의유효기간이지났다고사용할수없데요············50
28. 제주도여행을가기전다리를다쳤어요 ························51
29. 정말가고싶던곳을가지못한여행···························53
30. 의료사고나면즉각진료기록부확보해야… ·····················54
31. 제대로진료받으려면깐깐한환자가되어라·····················56
32. 변호사착수금도되돌려받을수있는지요······················59
33. 드디어내게도행운이!·····································60
34. 살림업그레이드성공하는주부의7가지습관····················61
물 품
1. 세탁기가고장나세번이나고쳤어요 ··························67
2. TV 가격은얼마인가요····································68
3. 고치지못하는VTR, 너무속상해요····························69
4. 세탁소에맡긴옷의색상변화 ·······························73
5. 가죽옷손질을어떻게할까요·······························75
6. 티셔츠를물세탁하고보니얼룩이졌어요 ······················76
7. 옷을잘사는방법은없을까? ································78
8. 좋은사골고르기와끓이기 ·································80
9. 호빵속에서쇳조각이나와서이빨을다쳤어요 ···················82
10. 맥주에이물질이둥둥 ·····································83
11. 유전자변형농산물표시는어떻게하는가요·····················85
12. 장롱문이닫히지않아요 ···································87
13. 왜가구계약금을내주지않나요·····························88
14. 정수기임대계약미이행으로해지문의 ························89
15. 보일러고장으로몸도마음도꽁꽁… ··························91
16. 효과적이고안전한보일러사용법 ····························92
17. 반지진주알이빠졌어요 ···································96
18. 목걸이디자인이마음에들지않아요 ··························97
19. 패물로받은금팔찌무게가부족해요 ··························98
20. 아들집에택배로보낸햅쌀이분실되었어요 ·····················99
21. 택배로받은꿀일부가포장지밖으로흐르고…··················100
22. 신발이짝짝이에요 ······································102
23. 압력밥솥이폭발하여주방이무너졌어요 ······················104
24. 주방찬장이무너졌어요···································105
25. 전세금떼이지않고씩씩하게이사가기… ······················108
26. 복비를얼마나주어야하는가? ······························109
27. 포장이사를했는데목걸이, 반지가없어졌어요 ··················110
28. 이삿짐쿠폰이용하다 황당한사연하나 ·······················111
29. 천장에서비가떨어져요···································113
30. 아파트새시때문에불안해요·······························114
31. 자동차교환받기는하늘에서별따기·························115
32. 으악! 급발진사고… ·····································116
33. 자동차계약을후회합니다. 계약금을환불받을수있는지요? ········120
34. 차량용품장착강매후해약시과다한위약금청구················121
35. 중고자동차열받는다 ····································123
36. 자판기에서하루에만원만벌어도한달30만원아닙니까? ·········124
37. 얼굴이가려워요········································125
38. 에고! 우리강아지가죽었어요 ······························127