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Real English for Hotel Staff ½Ç¹«Æí

Real English for Hotel Staff ½Ç¹«Æí

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- Master¡¯s Degree in Hospitality Management, Florida International University

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- The Fairmont Turnberry Isle Resort & Club (Florida, USA), Rooms Division
- Hyatt Regency Pier 66 (Florida, USA), Front Office Department
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"To the Students
Plan of the Book

UNIT 1 Switchboard
UNIT 2 Reservations
UNIT 3 Door & Bell Desk
UNIT 4 Front Desk I (Reception)
UNIT 5 Front Desk II (Cashier)
UNIT 6 Concierge & GRO Desk
UNIT 7 Executive Floor
UNIT 8 Housekeeping
UNIT 9 Hotel Facilities
UNIT 10 Room Service
UNIT 11 Restaurants & Bars
UNIT 12 Complaints & Problems

Answer Key"